Wine & Viticulture Journal Issue 5, 2014
Title: When social media goes bad: how to prepare for and manage issues online
Author: Renee Creer
Keywords: Acknowledge, Approved, Business, Communications, customer, Disasters, Education, Experience, Human, Implementation, Issues, Learn, manage, Marketing, Media, monitor, Online, Place, Planning, Prepare, Process, Profiles, Public, Relations, reputation, Resolution, Resources, Response, Review, Scenario, Scope, Social, Sorry, Thoughtful, training, Transparent, Wine, Wineries
Page Number(s): 62-65
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